Privacy policy

Legal Notice

In compliance with the information duty set out in Article 10 of Law 34/2002 of 11 July on Information Society Services and Electronic Commerce, the following details are reflected: the owner of the website domain is Gran Canaria Stays, with the contact email: info@grancanariastays.com.

Users

Access to and/or use of this website confers the condition of USER, who accepts, from said access and/or use, the General Conditions of Use set out herein. These Conditions shall apply regardless of the General Terms and Conditions of Contract which, where applicable, are mandatory.

Website Use

www.grancanariastays.com provides access to a multitude of information, services, programmes or data (hereinafter, "the content") on the Internet belonging to Gran Canaria Stays or its licensors to which the USER may have access. The USER assumes responsibility for the use of the portal. This responsibility extends to the registration that may be necessary to access certain services or content.

In such registration, the USER will be responsible for providing truthful and lawful information. As a result of this registration, the USER may be provided with a password, for which they will be responsible, committing to making diligent and confidential use of it. The USER agrees to make appropriate use of the content and services (such as chat services, discussion forums or newsgroups) that Gran Canaria Stays, the creator of the website, offers through its portal and, by way of example but not limitation, not to use them to:

(i) engage in illegal activities or activities contrary to good faith and public order;
(ii) disseminate content or propaganda of a racist, xenophobic, pornographic-illegal nature, in support of terrorism or against human rights;
(iii) cause damage to the physical and logical systems of the website creator, its suppliers or third parties, introduce or spread computer viruses or other physical or logical systems that may cause the aforementioned damage;
(iv) attempt to access and, if applicable, use the email accounts of other users and modify or manipulate their messages.

Gran Canaria Stays, the creator of the website, reserves the right to remove any comments and contributions that violate respect for the dignity of persons, that are discriminatory, xenophobic, racist, pornographic, that attack youth or childhood, public order or safety, or that, in its opinion, are not suitable for publication. In any case, Gran Canaria Stays will not be responsible for the opinions expressed by users through forums, chats, or other participation tools.

Intellectual and Industrial Property

Gran Canaria Stays itself or as assignee, is the owner of all intellectual and industrial property rights of its website, as well as the elements contained therein (including but not limited to images, sound, audio, video, software or texts; trademarks or logos, colour combinations, structure and design, selection of materials used, computer programs necessary for its operation, access and use, etc.), owned by [Trade Name] or its licensors.

All rights reserved. In accordance with Articles 8 and 32.1, second paragraph, of the Intellectual Property Law, reproduction, distribution, and public communication, including its modality of making available, of all or part of the contents of this website, for commercial purposes, on any medium and by any technical means, without the authorisation of [Trade Name], are expressly prohibited. The USER undertakes to respect the intellectual and industrial property rights owned by Gran Canaria Stays. They may view the elements of the portal and even print them, copy them, and store them on the hard drive of their computer or any other physical medium provided it is solely and exclusively for their personal and private use. The USER must refrain from deleting, altering, circumventing, or manipulating any protection device or security system installed on the pages of Gran Canaria Stays.

Exclusion of Guarantees and Liability

Gran Canaria Stays shall not be held liable, under any circumstances, for damages of any kind that may be caused, by way of example: errors or omissions in the contents, lack of availability of the portal, or the transmission of viruses or malicious or harmful programmes in the contents, despite having taken all necessary technological measures to avoid it.

Modifications

Gran Canaria Stays reserves the right to make any changes it deems appropriate to its portal without prior notice, being able to change, delete or add both the content and services provided through it and the way in which they are presented or located on its portal.

Links

In the event that www.grancanariastays.com provides links or hyperlinks to other Internet sites, Gran Canaria Stays shall have no control over such sites and content. Under no circumstances shall Gran Canaria Stays assume any responsibility for the contents of any link belonging to a third-party website, nor shall it guarantee the technical availability, quality, reliability, accuracy, comprehensiveness, truthfulness, validity and constitutionality of any material or information contained in any of such hyperlinks or other Internet sites.

Likewise, the inclusion of these external connections shall not imply any type of association, merger or participation with the connected entities.

Right of Exclusion

Gran Canaria Stays reserves the right to deny or withdraw access to the portal and/or the services offered without prior notice, on its own initiative or that of a third party, to those users who fail to comply with these General Conditions of Use.

Generalities

Gran Canaria Stays will pursue the breach of these conditions, as well as any improper use of its portal, by exercising all civil and criminal actions that may correspond by law.

Modification of these Conditions and Duration

Gran Canaria Stays may modify at any time the conditions herein determined, being duly published as they appear here. The validity of the aforementioned conditions will depend on their exposure and will remain in force until duly published.

Applicable Law and Jurisdiction

The relationship between Gran Canaria Stays and the USER shall be governed by the current Spanish legislation, and any dispute shall be submitted to the Courts and Tribunals of the city of Las Palmas de Gran Canaria.

Privacy Policy

Protection of Personal Data

In compliance with current regulations on personal data protection, we inform you that the personal data collected through the website forms are processed by Gran Canaria Stays, and the contact email is info@grancanariastays.com.

The collection and automated processing of personal data is intended to maintain the commercial relationship and perform tasks of information, training, advisory services, and other activities related to the RESPONSIBLE entity.

These data will only be transferred to entities necessary to fulfil the purpose mentioned above.

The RESPONSIBLE entity adopts the necessary measures to guarantee the security, integrity, and confidentiality of the data in accordance with Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016, concerning the protection of individuals with regard to the processing of personal data and the free movement of such data.

The user may at any time exercise the rights of access, opposition, rectification, and cancellation recognised in the said Regulation (EU). The user may exercise these rights by sending an email to info@grancanariastays.com.

The user declares that all the data provided by them are true and correct and undertakes to keep them updated, communicating any changes to the RESPONSIBLE entity.

Purpose of the Processing of Personal Data

We will process your personal data collected through the website for the following purposes:

1. In case of contracting the goods and services offered through the website, to maintain the contractual relationship, as well as the management, administration, information, provision, and improvement of the service.

2. Sending information requested through the contact forms.

3. Sending newsletters, as well as commercial communications regarding promotions and/or advertising from the RESPONSIBLE entity.

Please note that you may object to receiving commercial communications through any means and at any time by sending an email to the above address.

The fields in these records are mandatory, making it impossible to fulfil the expressed purposes if these data are not provided.

How long are personal data retained?

Personal data provided will be retained as long as the commercial relationship is maintained or deletion is requested and during the period within which legal responsibilities for the services provided may arise.

Legitimacy

The processing of your data is carried out with the following legal bases that legitimise it:

1. The request for information and/or the contracting of the services of the RESPONSIBLE entity, whose terms and conditions will be made available to you in any case, prior to a potential contract.

2. The free, specific, informed, and unequivocal consent, as we make this privacy policy available to you, which you may accept by means of a declaration or clear affirmative action, such as checking a box provided for this purpose.

If you do not provide your data or provide it incorrectly or incompletely, we will not be able to address your request, making it entirely impossible to provide the requested information or carry out the contracting of the services.

Recipients

Data will not be disclosed to any third party outside the RESPONSIBLE entity, except under legal obligation.

As processors, we may hire service providers committed to complying with the regulatory provisions in force regarding data protection at the time of their hiring.

Data Collected by Service Users

In cases where the user includes personal data files on shared hosting servers, the RESPONSIBLE entity is not liable for the user's failure to comply with the GDPR.

Data Retention in Compliance with the LSSI

The RESPONSIBLE entity informs you that, as a provider of data hosting services and under the provisions of Law 34/2002 of 11 July on Information Society Services and Electronic Commerce (LSSI), it retains essential information to identify the origin of the hosted data and the moment when the service provision started for a maximum period of 12 months. The retention of these data does not affect the secrecy of communications and may only be used in the framework of a criminal investigation or for public safety purposes, made available to judges and/or courts or the Ministry that requires them.

The communication of data to the State Security Forces will be done in accordance with the provisions of personal data protection regulations.

Protection of Hosted Information

The RESPONSIBLE entity performs backups of the contents hosted on its servers; however, it is not liable for accidental loss or deletion of data by users. Likewise, it does not guarantee the total restoration of deleted data by users, as such data may have been deleted and/or modified during the time elapsed since the last backup.

Commercial Communications

In compliance with the LSSI, the RESPONSIBLE entity will not send advertising or promotional communications by email or other equivalent electronic means of communication that have not been previously requested or expressly authorised by the recipients.

In the case of users with whom there is a prior contractual relationship, the RESPONSIBLE entity is authorised to send commercial communications related to products or services of the RESPONSIBLE entity similar to those initially contracted with the client.

In any case, the user, upon proving their identity, may request not to receive further commercial information through the Customer Service channels.